Returns & Exchanges

Due to the perishable nature of our fresh food products, we offer a dedicated satisfaction guarantee to ensure you receive only the highest quality meals. If your order arrives damaged or incorrect, please contact our support team within 24 hours of delivery for a prompt resolution.

1

Document the Issue

Take clear photographs of the product, packaging, and the shipping label immediately upon discovery of any damage or quality concerns.

2

Contact Support

Email our customer service team at support@alifeplus.com with your order number and the attached photos to initiate a claim.

3

Review Process

Our quality assurance team will review your request within 1-2 business days to verify the issue and determine eligibility for a refund or credit.

4

Resolution Delivery

Approved claims will result in a full refund to your original payment method or a store credit voucher applied to your account for future meal orders.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing